From 03 May 2022 no shows will be charged at the full fare rate.
The service provided by go-too is unique as the bus makes a specific journey to collect passengers from their chosen pick-up location. Consequently, when passengers do not show up for a booking, this has a negative effect on time, fuel costs and can prevent the bus from being available to other passengers.
In order to minimise these effects, we are taking the necessary step of introducing a ‘no show’ charge. From 03 May 2022, the standard fare will automatically be charged where passengers miss or do not show up for their pre-booked journey. If a booked journey is no longer required, we ask passengers to cancel with as much notice as possible to avoid the bus making any unnecessary journeys.
If you become aware of any reason you may be late to meet your bus or encounter any problems with your booking, please contact us as soon as possible and we will endeavour to re-book your trip subject to availability. You can contact us on our helpline on 0300 123 5103 between 9am and 5pm Monday to Friday, or by replying to any automated text message you receive from us (outside of these hours) and an agent on duty will respond.