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go-too Privacy Policy

Transport Service Solutions is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the go-too app and governs data collection and usage. By using the go-too app, you consent to the data practices described in this statement.

Collection of your Personal Information

Transport Service Solutions collects personally identifiable information, such as your e-mail address, name, and telephone number. Transport Service Solutions also collects anonymous demographic information, which is not unique to you, such as your post code, gender and preferences.

There is also information about your device and software that is automatically collected by Transport Service Solutions. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Transport Service Solutions and Cheshire East Council for the operation of the go-too app and demand responsive transport service, to maintain quality of the service, and to provide general statistics regarding use of the App and go-too service.

Transport Service Solutions encourages you to review the privacy statements of websites you choose to follow links to from this site so that you can understand how those sites collect, use and share your information. Transport Service Solutions is not responsible for the privacy statements or other content on websites and apps outside of the Cheshire East Council group.

Examples of when we may collect your personal information include, but are not limited to when you:

  • Fill in any form on our website or via our app
  • Make a booking
  • Call our helpline
  • Contact us via social media, email in any form online
  • When you subscribe to receive updates about our products and services
  • If you enter any competition, prize draw or take advantage of any promotions we may offer
  • When you view or open any marketing emails me way send you

Examples of personal information we may require to provide you with our services may include but are not limited to:

  • Your name
  • Home address
  • Email address
  • Contact telephone number
  • Payment information
  • Your current location
  • IP address.

We will only collect and use your information in order to provide the service requested and for ongoing monitoring/service improvement purposes and marketing information (with consent) in order to tailor our services to you.

Use of your Personal Information

Transport Service Solutions collects and uses your personal information to operate the go-too app/system and deliver the services you have requested. Transport Service Solutions may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Transport Service Solutions may also use your information for marketing purposes with your consent, in order to improve our service and personalise it to you.

Transport Service Solutions does not sell, rent or lease its customer lists to third parties. Transport Service Solutions may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, telephone number) is not transferred to the third party. In addition, Transport Service Solutions may share data with trusted partners to help us perform statistical analysis, send you email or postal mail and provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Transport Service Solutions and they are required to maintain the confidentiality of your information.

Transport Service Solutions will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Transport Service Solutions or the app; (b) protect and defend the rights or property of Transport Service Solutions; and, (c) act under exigent circumstances to protect the personal safety of users of Transport Service Solutions, or the public.

You have the right to request information on how we utilise your data, and to access the data we may have regarding you by submitting a Subject Access Request, or to request that any inaccuracies are rectified. You may also request that any data we hold on you be deleted, however this may affect the service we are able to offer you moving forwards. For further information and advice please contact us.

Use of Cookies

The go-too app uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your device by a website via your web browser. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

For more information, please refer to our Cookies page.

Security of your Personal Information

Transport Service Solutions secures your personal information from unauthorised access, use or disclosure. Transport Service Solutions secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption.

The National Fraud Initiative

Transport Service Solutions takes part in the National Fraud Initiative as required by law. Our National Fraud Initiative page explains how this affects your personal information.

Changes to this Statement

Transport Service Solutions will occasionally update this Statement of Privacy to reflect company and customer feedback. You are encouraged to periodically review this Statement to be informed of how Transport Service Solutions is protecting your information.

Contact Information

Transport Service Solutions welcomes your comments regarding this Statement of Privacy. If you believe that Transport Service Solutions has not adhered to this Statement, please contact us. We will use commercially reasonable efforts to promptly determine and remedy the problem.