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go-too Website & App Terms of Use Policy

Terms of Website and App Use

The contents of this page and the documents within explain the terms of use to which you agree when using our website hereafter known as ‘the website’ or our app henceforth known as ‘the go-too app.’ These terms apply whether you utilise the website and the go-too app as a guest or a registered user via your account. The use of these platforms shall include any access and browsing along with use while registered or logged in to an account.

We advise that you read these Terms of Use closely prior to using the website or the go-too app as they will govern all use of these services. It would also be advisable to save them for future reference or print a copy.

By continuing to use the website and the go-too app you accept the following terms and agree to comply with them at all times. If you do not agree with these terms, then do not continue to use these services or contact us to discuss your concerns in order that we may assist as much as possible.

Information About Us

go-too is operated by Ansa Transport, a Cheshire East Group Company.  Further information about Ansa Transport can be found at

Our registered office address is Ansa Transport, Environmental Hub, Cledford Lane, Middlewich, Cheshire, CW10 0JR.  go-too is operated by Ansa Transport on behalf of Cheshire East Council with funding provided by the Department for Transport.


The information on the website and the go-too app is intended to provide convenient information to our visitors and passengers who may use or are looking to use the go-too service, and to assist you with booking journeys and purchasing tickets. The products and pricing available are detailed at each stage of the booking process and are available for a selected range of journeys only subject to availability.

Any queries submitted online or via our helpline provides us with limited information and although we endeavour to assist as best we can, we cannot guarantee that the products or services purchased by phone or through the go-too app will necessarily be the most suitable for your needs.

Ansa Transport takes every reasonable effort to ensure that the information displayed on the website and the go-too app is current, accurate and complete at all times, however this may be subject to change without notice and due to factors beyond our control. No representations or warranties are made (express or implied) in relation to the reliability, accuracy or completeness of any such information.

Ansa Transport therefore will not be held accountable for any loss arising either directly or indirectly as a result of use of the website or the go-too app, or any action taken as a result of information on these platforms.

Availability of The Website & The go-too App

While we endeavour to ensure that the website and the go-too app are available at all times, due to factors beyond our control there may be occasions upon which there are interruptions or loss of service. While this is regretful, we cannot accept any liability in the event of service unavailability.

Further, we may elect to suspend, withdraw, discontinue or change all or any section of the website or the go-too app without notice and cannot be held liable for any reason should these services be unavailable at any time or for any period.

The website and the go-too app are intended to serve people residing only in the United Kingdom and within the operational area of the service and content currently available on the website or the go-too app is available in other locations.

We reserve the right to limit the availability of the website and the go-too app, or any product or service provided therein to any person/s or geographical area. If you access the website or the go-too app from outside of the United Kingdom then this is at your own risk.

Revisions to these terms of use

We may at any time update these terms of use and will do so by updating the content of this page. We advise visiting this page periodically to review any such changes as they are binding in conjunction with the use of the website, the go-too app and services provided via these channels.

Modifications to The Website & go-too App

We reserve the right to make any necessary changes or corrections, amend, suspend or otherwise discontinue aspects of the website and go-too app inclusive of the content and services available via these platforms at any time. Please be advised that although we will make every effort to keep the information on the website and the go-too app as current as possible, there may be occasions where it is out of date and we are under no obligation to ensure this is not the case.

Furthermore, any new feature, product, service or content offered via the website or the go-too app are subject to these terms of use unless otherwise stated.

Your account information

You should treat any and all information relating to accessing your account as confidential, whether this is chosen by yourself or assigned to you. It is your responsibility to handle sensitive information pertaining to your account and personal information therein carefully and not to disclose this to a third party.

We reserve the right to disable any login information relating to your account either chosen by yourself or allocated to you by us at any time in the event that it is brought to our attention you have failed to comply with any of these terms. This will result in you being unable to access our products and services moving forwards.

If you believe or are informed that a third party has gained access to any of your unique account information you should change your password as soon as possible and contact us for further advice.

External Links

The website and the go-too app may host external links to other organisations where applicable for your convenience and information. We cannot make any representations nor accept responsibility or liability for the information, products and services or any reliance on the aforementioned when you choose to access these links and leave our platform. The existence of a link to a third party site does not imply any endorsement of the provider or the services they may offer.

Intellectual Property Rights

All intellectual property rights relating to the website and the go-too app and any content published within them are the property of Ansa Transport, or potentially in some cases its affiliates or third party providers. Such rights are protected under international copyright law and other applicable property rights and are reserved.

You are permitted to download or print information from the website and the go-too app if required for personal use and your own information required in order to access the services, providing you retain all copyright and other propriety notices. Service users are not permitted to reproduce either in whole or in part, modify, amend, disassemble or transmit information from the website or go-too app without express written permission from Ansa Transport, nor to make use of any such content for commercial purposes.

Our status and that of any identified third-party contributors must be acknowledged at all times.

In the event that you do print or download any sections of the website or go-too app for any purpose not outlined above then your right to access these platforms will cease immediately and you are obligated to either destroy any copies of such materials or return them to Ansa Transport.


Please see our Privacy Policy for full details on how we strive to protect your privacy and information when accessing the website and the go-too app.

Use of The Website & go-too App

When purchasing services and using the payment method on the go-too app it is your responsibility to ensure that you reach the legal age requirement for entering into such a contract in the operational jurisdiction.

In continuing to use the go-too app you are confirming that you have the legal authority to enter into such terms of use including instructing us to collect payments from a credit or debit card from an authorised bank account or credit facility and to use the go-too app in accordance with the full terms and conditions outlined. You also confirm that all information supplied by you when using the website or go-too app is both true and accurate at all times. You will not use the website or go-too app for any purpose beyond what is outlined in these Terms of Use and applicable law.

Limitation of our liability

No clause within these Terms of Use excludes or otherwise limits our liability for death or injury when arising from our negligence, nor in the event of any fraudulent misrepresentation or other liability which cannot be excluded or overridden by English Law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website and the go-too app or any content on it, whether express or implied.

Ansa Transport cannot be held responsible for any loss, damage whether in contract, arising as a result of negligence, breach of statutory duty or anything otherwise linked to and of the following:

  • Any use of (correct or otherwise) the website or the go-too app;
  • Decisions made on the basis of or reliant on any information or content displayed on our website or the go-too app;
  • And, if using the website or go-too app for business related purposes please be advised that we will not be held liable for any loss of revenue, profit or business, nor any interruption to business services, loss of projected savings, or any form of loss or damage either indirect or consequential.

If you use the website or go-too app for commercial purposes, please be advised that the services offered therein are intended for domestic and private use only. In using the website and go-too app you agree not to use the services for any commercial or business purposes, and Ansa Transport will hold no responsibility or liability to you if used otherwise.

Furthermore, Ansa Transport will not be held responsible for any loss or damage caused by a virus, distributed denial of service attack, or any other technological harm which may be introduced to your device, equipment, programs, data or associated material arising from use of the website or go-too app, nor as a result of downloading any content from the website, go-too app or any associated websites.

Viruses & Improper Use

Whilst we endeavour to provide safe and up to date information, no warranty is provided in terms of the website or go-too app being free from errors, defects, viruses or any other form of malicious programs or macros.

It is your responsibility as the user to configure your technology and its associated platforms in order to access and use the website and go-too app and we strongly advise the provision of virus protection software.

You are responsible for configuring your information technology, computer programs and associated required platforms when accessing the website and the go-too app.

In utilising the website and go-too app and the services provided therein you agree that you will not:

  • gain or attempt to gain access to content unauthorised, circumvent any security measures in place, or otherwise tamper with, hack into or disrupt the website or go-too app in any way. This extends to the server on which these services are stored along with any other server, computer or associated device, database, router or any other internet enabled device connected to and used in conjunction with the website and go-too app.
  • misuse the website or go-too app by knowingly introducing harmful components such as viruses, trojans, worms, logic bombs or any other such material with the potential to damage the website or go-too app or disrupt the services provided; or
  • purposely damage the website or go-too app via the use of a denial-of-service attack or a distributed denial of service attack.

Breaching this provision constitutes a criminal offence under the Computer Misuse Act 1990 and Ansa Transport will report any such breach to the relevant law enforcement body and co-operate with the authorities by disclosing any identifying information regarding the perpetrator to them. In the event of any of the above your right to access our website, the go-too app and associated services will cease immediately and without prior notice.

Other Terms

In the event that we fail to ensure you undertake your obligations in relation to these Terms of Use, or that we do not enforce our rights detailed within them against you this shall not result in us waiving said rights and does not mean that you are not obligated to comply. If Ansa Transport ever do waive a breach by you this will be done only in writing and does not apply to any future default you may go on to commit.

If any clause within these terms become or are found to be illegal, unenforceable or otherwise invalid for any reason then the affected section will be removed from the Terms of Use and understood to be deleted and no longer applicable.

We reserve the right to alter these Terms of Use periodically and post the updated versions on the website. From the time of the updated Terms of Use being published all use of the website and go-too app shall be subject to that version. It is the user’s responsibility to check these Terms of Use regularly as they are binding to the use of and provision of our services. We will endeavour to communicate any such changes to this or any other agreement in advance or as soon as possible via push notifications (if enabled), in app messaging, or email but cannot guarantee this. It remains the user’s responsibility to check the Terms of Use or any other Policy displayed on our website for any updates or amendments prior to utilising the service.

Applicable law

The website and go-too app are established by Ansa Transport, Environmental Hub, Cledford Lane, Middlewich, Cheshire, England, CW10 0JR. Any and all use is governed by English law at all times and in the event of a dispute the relevant parties must abide by the jurisdiction of the courts of England.

General Conditions of Carriage

Any and all journeys undertaken and facilitated by the website and go-too app are subject to our Conditions of Carriage where you can find further information regarding travelling on our services.

Contact Us

Should you have any queries please do not hesitate to contact us and we would be happy to assist you.

Ansa Transport
Environmental Hub
Cledford Lane
CW10 0JR


Phone: 0300 123 5103